Cancellation and Refund Policy
1. Overview
Thank you for choosing Resumelo.io for your career consultation needs. We are dedicated to providing high-quality, personalized guidance to job seekers. As part of our commitment to delivering exceptional service, we have established the following policy regarding cancellations and refunds.
2. Cancellation Policy
2.1. No Cancellations
Please note that once a consultation package has been purchased, it cannot be canceled. We encourage you go through your schedule before booking to ensure timely delivery.
3. Refund Policy
3.1. Refunds
Due to the nature of our virtual consultation services, we do not offer refunds for purchased packages. We are committed to providing you with the best possible service and will work with you until you are satisfied with the outcome of your consultation sessions. refunds are still generally provided under specific conditions only. such as service dissatisfaction or delayed service delivery. The turnaround time to process the refund and credit the amount to the customer's bank account will be 5-7 working day.
3.2. Satisfaction Guarantee
If you are not satisfied with the service provided, don't hesitate to get in touch with us at support@resumelo.io to discuss your concerns. We will make every effort to address any issues and work with you to ensure that your consultation meets your expectations.
4. Service Continuation
Our goal is to ensure that every client receives valuable and effective support. If additional sessions or adjustments to your consultation are necessary to meet your needs, we will work with you to arrange suitable solutions. Your satisfaction is our priority, and we are dedicated to helping you achieve your career goals.
5. Contact Us
For any questions regarding this policy or if you need assistance with your consultations, please contact our support team at support@resumelo.io or +1 (307) 374 8623. We are here to assist you and ensure a positive experience.
We reserve the right to update this Cancellation and Refund Policy as needed. Any changes will be communicated through our website or via email. Please review our policy periodically.
Thank you for your understanding and for choosing Resumelo.io. We look forward to supporting you in your career journey!